Easy Trans Africa Privacy Policy

1. Data controller

The data controller is the entity operating Easy Trans Africa. This section must be completed before final publication.

• [To complete] Legal entity name and legal form
• [To complete] Registered office address
• [To complete] Trade register or company registration number
• [To complete] VAT number
• Main contact: contact@easytransafrica.com
• [To complete] Contact phone number
• [To complete] Data protection officer, if appointed

2. Personal data we collect

• identity and contact data: name, email, phone number, company, address, country, and language
• account and authentication data: login identifiers, Firebase user identifier, email sign-in, Google or Apple sign-in, and user preferences
• request and delivery data: service type, destination, recipient information, pickup point, addresses, comments, scheduling, references, and history
• parcel and goods data: dimensions, weight, declared value, quantities, categories, photos, and reception information
• uploaded documents: invoices, supporting files, certificates, and other documents submitted through the service
• payment data: payment status, amount, technical references, transaction identifiers, and request-linked information
• support data: support exchanges, complaints, and information sent to handle your file
• technical data: IP address, logs, device information, notification tokens, and data generated when loading third-party content such as the embedded map

3. Purposes and legal bases

• to create and manage your account, quotes, orders, and shipments (contract performance or pre-contract steps)
• to manage payments, price adjustments, billing, and fraud prevention (contract performance, legal obligation, and legitimate interests)
• to send transactional emails, status notifications, and support messages (contract performance and legitimate interests)
• to produce logistics documents, export-related certificates, and VAT recovery support where offered (contract performance)
• to comply with accounting, tax, customs, evidentiary, and security obligations (legal obligation)
• to secure the service, investigate incidents, prevent abuse, and defend legal claims (legitimate interests)
• to place non-essential cookies, display certain third-party content, or send marketing communications, if these features are enabled, only on the appropriate basis and, where required, with your consent

4. Recipients of data

Data is accessible on a need-to-know basis by authorized people and providers involved in delivering the service.

• authorized Easy Trans Africa internal teams
• Firebase / Google Cloud for authentication, database, storage, cloud functions, and messaging
• Stripe or another authorized payment provider for payment processing
• Google or Apple when you choose those sign-in methods
• email, notification, or customer support providers
• logistics partners, relay operators, carriers, insurers, or other parties required to perform the service
• administrative, tax, customs, judicial, or regulatory authorities where required by law
• legal, accounting, or audit advisers where necessary

5. International transfers

Some data may be hosted or processed outside your country, including outside the European Economic Area, particularly by technical providers.

Where required by law, Easy Trans Africa relies on appropriate safeguards such as adequacy decisions, standard contractual clauses, or other recognized transfer mechanisms.

6. Retention periods

Data is kept for as long as necessary to provide the service, manage requests, maintain the customer relationship, and defend legal rights, then archived or deleted in accordance with applicable obligations.

• account and request history data: for the duration of the relationship and then for the period necessary for evidence, disputes, and applicable obligations
• invoices, accounting records, and certain electronic contracts: up to 10 years where required by law
• shipping documents, supporting files, and customs or tax-related records: for the period needed for service performance and applicable legal obligations
• technical logs and notification tokens: for a limited period proportionate to security and operational needs
• some draft requests may expire automatically if they are not finalized

7. Your rights

Subject to applicable law, you may request access, rectification, erasure, restriction, portability, or objection in relation to certain personal data.

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing. You may also delete your account from within the app where that feature is available.

• request contact: contact@easytransafrica.com
• complaint authority in France: CNIL at www.cnil.fr

8. Cookies, embedded maps, and third-party content

The website may use strictly necessary cookies required for operation. If non-essential cookies are added, Easy Trans Africa will seek your consent where required by law.

Displaying the map on the Contact page may cause your IP address, browsing data, and technical metadata to be sent to the relevant map provider under that provider’s own privacy policy.

9. Security

Easy Trans Africa implements reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, and uncontrolled disclosure.

No system can guarantee absolute security. You are also responsible for protecting your credentials, devices, and email access.

10. Contact and updates

For questions about this policy or your personal data, contact us at contact@easytransafrica.com. Easy Trans Africa may update this policy to reflect changes in the service, providers, or applicable law.