FAQ

Frequently asked questions

Answers about shipping, quotes, payment, tracking, and delivery.

What can you do with Easy Trans Africa?

Easy Trans Africa lets you buy in France, ship to Africa, request quotes, pay, and track your deliveries in one application.

Can you recover VAT from France?

Yes, when your purchases are eligible for export. Ask for an invoice in your name or company name, keep the purchase and export documents, then submit them to the seller or relevant tax operator. Easy Trans Africa provides the shipping documents needed to support your claim.

What happens if the declared dimensions do not match?

Before transfer, Easy Trans Africa confirms the package dimensions and weight when it is received at the Paris warehouse. If the dimensions or weight differ from what was declared, a rate adjustment may be applied.